$fillable : array
The attributes that are mass assignable.
agents()
The agents that responsible for the ticket.
groups()
The groups of agents that responsible for the ticket.
status()
Get the status record associated with the ticket.
priority()
Get the priority record associated with the ticket.
requester()
Get the user who contacted support or created ticket by himself.
company()
Get the requster's company associated with the ticket.
author()
Get the user who actually created ticket.
fields()
Get the fields associated with ticket.
answers()
Get answers to custom fields of this ticket
messages()
tags()
Get all of the tags for the ticket.